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(More customer reviews)I ordered this a couple weeks ago based in part on the one 5 star review. What I failed to notice is the letters "OEM" in the product name. Installing this modem is a breeze if you've ever installed anything in a desktop PC. Open your box... pick the right empty slot plug it in, close your box and plug in your phone line.
Immediately I was able to get the modem to dial a number. But I couldn't hear the dial tone or have any conversation thru my USB Logitec PC headset.
I contactd US Robotics thru their website. They replied - "this is an OEM product. Conact the people you purchased it from."
Ha. Now what?
I found and installed a telephony software program called Active Call Center. But apparently it does not work with this particular modem.
That's where I stand at this point... with no obvious place to turn to for help.
I don't understand why US Robotics would allow Amazon to sell one of their OEM products. At least they might display a prominent warning that you won't get support from the manufacturer.
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