Hewlett Packard 1020 Plain Paper Fax Machine Review

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(More customer reviews)Pretty much every major annoyance you've encountered in a fax machine is present in this thing. First, I receive faxes on a daily basis and the 25 or so blank pages I can insert are not enough. If I try and put more than 25 pages in it will jam or feed two or more pages at one time. Second, you can see the wire attachment catches the faxes we send. What about the faxes we receive? It spits them out on the bottom to land all over the desk or floor. Hey HP - this isn't rocket science here. Don't you think buyers would've liked some kind of tray to catch the incoming faxes? Third, (and most annoying) it simply doesn't work properly. Even though it's supposed to detect the difference, about one in four incoming faxes are picked up by the internal answering machine instead of the fax. Fourth, the answering machine will come on if someone calls and you don't pick up in four rings. Other machines can detect if you pick up another line and usually stop the message. This one can't.
Is there anything good about it? Well, if the fax connection is successful it does print ok faxes at about one page per 30 seconds to one minute. It's quiet for a fax since it's basically an inkjet printer. Scans of basic black text copy ok, but it's evident the page was scanned, photocopies still look better. Definitely don't use it to copy pages that need to have a professional look.
I've returned this once already, the replacement is just as bad. This model has just too many problems for me to be able to recommend it to anyone.
Hope the review helped.

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With over a dozen built-in features and a 100-number programmable speed dial, the HP 1020 plain paper fax machine fits right in with your other topnotch office machines. The 20-page automatic document feeder frees you from hovering while the pages are sent, and with a top speed of 8 pages per second, your faxes will arrive on your client's desk in no time. The 65-page memory insures you'll get all your faxes, even if you run out of paper on a busy weekend, while the call-forwarding option lets you send important documents to your home machine.
Included are a telephone with hands-free speaker and a digital answering device; the HP 1020 is also able to make up to 99 copies from a single original. Hewlett Packard provides a one-year warranty that covers parts and service.

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