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(More customer reviews)I went into this with a good feeling about Panasonic. I owned a KPX1138 dot matrix back in the day and it lasted nine years. My last printer was the Brother 8300 MFC laser. When I shop for laser I look for the cost of the toner vs. the output. So many have only 2000pgs and this one went with 6000 which is right there with the Brother. I avoided the Brother because of reviews on this site about thin plastic breaking, with several customers.
So, we get this Panasonic and try printing some pages, the very first of which are "wavy" at the top. You know how the heat and rollers of laser printers can make paper curl a little, well imagine waves, five of them at the top. This isn't being picky, the pages were not presentable unless as an art project with 3d elements.
So the service department said to fax them the damaged pages, yea, I know, either through the roller or on the flat bed these weren't going to show up, but they argued, so I did. No response, so I called back the next day and talked a women into letting me send a jpeg from a digital camera. Then I called back and they hadn't the received the pics, but it was the third call about the same problem, which meant they wanted to send a new, (refurbished) unit to me. I figured I would bite the bullet on that, my boss wanted to print some large docs and I just wanted this to work. They sent the refurbished unit, and it did look new and yet the same wavyness was there in the printed pages, but in a lesser form. (Yes I was using the required weight and cotton content paper.)
I suggested that maybe it was the drum, they said it couldn't be and sent another unit. I was still holding onto the original in the case that I might return it to Amazon. The third unit was not properly refurbished, scratches on the LCD panel and smears on the front as well as a missing piece, but at this point I didn't care, as long as it worked, but it didn't, at all, nothing.
Three strikes, time to try out Amazon's return policy, which is great, I printed the free return mailing label on our inkjet and brought it to UPS and though it was over, except DHL showed up this morning, with another replacement. I sent it back unopened.
Anyone know of a good dependable Laser/Fax/Scanner with decent volume printing on reasonably priced toner cartridges? Or am I looking for a mythological beast in a cold corporate world?
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Panasonic KX-FLB801 All-in-One Flatbed Laser Fax
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