NETGEAR DGN2000 Wireless-N Router with Built-in DSL Modem Review

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(More customer reviews)The DGN2000 replaced my old Linksys router, a Speedstream DSL modem and an older Netgear wireless router. I have 9 devices networked together in my home. 5 computers are wired to the router via gigabit and 10/100 switches. The DGN2000 worked fine for these devices. The modem and wired router worked. The problem was with the wireless functionality. After following the wizard to set up the first wireless device, it worked briefly. However, when I tried connecting a second computer, it would lose the connection. The DN2000 would work briefly, but only if 1 computer was connected. If the computer went to sleep, the connection would be lost upon wake-up. Most of the time it switched from Access Point mode to Ad-Hoc mode and my wireless computers could not connect. I spoke with several Netgear tech support agents and they had me try different channels and security settings. The Netgear agent told me to contact my vendor and ask for a replacement. First, I checked Amazon.com's return policy and noticed that the vendor was actually ANTOnline.com. ANTOnline's policy was that they didn't support the product and that I was to deal directly with the manufacturer. I contacted Netgear again and explained the situation, so they agreed to give me an RMA to replace the DGN2000.
The replacement arrived a few days later (after having to pay an expedited shipping charge). The second DGN2000 seemed to work a little better than the first, but it still lost the wireless connection. At least this one worked briefly with 2 computers and an iPod Touch. However, within an hour it would switch to Ad-Hoc mode. Again, after dealing with several tech support reps (including the 2nd tier), they decided to give me another RMA and send a third unit. At least this time, they didn't charge me for shipping.
The third unit arrived - same problem. By this time, I was ready to give up on the DGN2000. It was clear this was a poorly designed product. If 3 are bad, it's highly likely the 4th is going to be bad. I checked Netgear's online forum and found several threads discussing problems with the DGN2000. This one about switching from Access Point to Ad-Hoc was exactly the same problem I was experiencing.
[...]
It's strange that all of Netgear's tech support agents acted like they'd never heard of this problem, when clearly many people were dealing with it.
Anyhow, I just wanted my money back so I could purchase a different product. I contacted ANTOnline and asked for a refund and they refused because more than 30 days had passed since purchasing the original product (it had been something like 33 days). Since many of these days included shipping to and from Netgear, the 30 day policy didn't seem fair. I tried getting a refund from Netgear, but they don't provide refunds and were only willing to send me another poorly designed DGN2000. I tried Amazon.com's A-to-Z Guarantee and they wouldn't help because they decided that ANTOnline's written policy was clear and fair.
So after spending over [...] and much time and hassle, I still didn't have a product that worked for my wireless networked devices.
Finally, after complaining to Netgear, they agreed to replace the DGN2000 with the next step up - DGND3300-100NAS. The DGND3300 is working fine. So at least in the end, Netgear was willing to help me out. However, I would not recommend buying the DGN2000. And for ANTOnline's support and return policy, I won't ever buy something from them again.

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