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(More customer reviews)I am talking about the US Robotics V.92 PCI Fax Modem USR5699B used on an IBM desktop computer with Windows XP. First the BAD NEWS and then, believe it or not, the GOOD NEWS. By sheer chance and good luck I stumbled upon a "solution".
I think the name "U.S." combined with the word "Robotics" fooled me into thinking that I might be getting a good product. Thus began a nightmare that often kept me up late at night for an entire week. Immediately after installing the "US Robotics ControlCenter" from the installation CD I tried installing the "US Robotics Internet Call Notification" feature and was rewarded with the following cryptic response:
"No U.S. Robotics V92 Modem was detected. Please install your modem before running Setup again". So I repeated the installation and back came the same error message. I was totally flaberbasted. Feeling totally helpless I called their tech support at 888-428-9450. After being guided through a seemingly endless labyrinth of Windows "Device Manager" dialogs I was able to install the "Call Notification" feature. My troubles are over, I thought. On my first attempt to connect I got speeds as low as 28.8 kbps and if I was lucky as high
as 46.6 kpbs. The generic modem that I was trying to replace consistently returned speeds as high as 52 kbps. Of course the actual connect speed may be a little lower but I had never seen anything this bad on a modem. I uninstalled and re-installed this modem between 4-6 times every day. A total of between 28-42 times since I got the modem. Things actually got even worse. When I tried to dial-up it reported "No Dial Tone" even after I could clearly hear the dial tone on my phone. I could not send faxes. I was on my last nerve and tried another uninstall,
but this time differently.
Instead of using Start .. Settings .. Control Panel .. Add/Remove Programs .. I UNINSTALLED the modem using Device Manager. I then RESTARTED the computer and allowed Windows XPs PlugNPlay detect the modem. I resisted the urge to use the installation CD. I used Start .. Settings .. Control Panel .. Network and Internet Connections to create a new Dial-Up icon .. it connected on my first try at 48.0 kbps and I was able to send faxes. It will occasionally failed to connect on dial-up but succeeded after I rebooted the computer. Whew, what a nightmare ! I am now using this horrible little piece of U.S. Robotics technology to search for a new modem online. I will order my new modem, try it out and then return this U.S. Robotics V.92 modem to WALMART. No more U.S.eless Robotics for me. Enough is enough.
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