Average Reviews:
(More customer reviews)Looking to economize by eliminating a dedicated fax line for our home office, we turned to this product to handle incoming calls and route the fax transmissions to the fax machine.
It DOES this, but "at a price." The "price" is an annoying ringback function that cannot be programmed out and that requires us to press "9" every time we answer the telephone. Customer service at this company is available only during "regular business hours" (i.e., approximately 9 to 5) and once contacted, not particularly helpful. One fellow at the service center delivered a short lecture on how this product worked, only to end with "you'll have to press '9' to disable the ringback". Great!
Another annoyance is that this product does not work with phone company voice mail - had to purchase a standalone voice mail unit to ensure we got our messages.
It does route the faxes to the fax machine as advertised, but the glitches make using it a less than "seamless" experience.
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