12/04/2011

Zoom 5585 X5V 4PORT Adsl Modem Router/gateway/firewall Review

Zoom 5585 X5V 4PORT Adsl Modem Router/gateway/firewall
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I bought this product from Amazon in February 2007, and have since regretted my purchase. To begin with, I could not get the product to work. I could see that packets were being sent and received but I could not get to the internet. Over a period of 3 days, I called up customer service around 12 times. Every time, I had to wait 10 minutes and then had to leave a message. However, I never got a call back. I finally called up AT&T and the technician there helped me navigate the product even though this is not one of the products they support.
I finally did get the modem working, but once every few days, it stopped working and I had to reboot the modem everytime. After 6 weeks of suffering through the product, I have decided to return the product for a refund. Based upon my experience, I would not advise anyone to buy this product.

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