Average Reviews:
(More customer reviews)I got the wireless card for my PC and installed it with minor difficulty. It worked just "OK" for 8 months or so. Within that time period I had to troubleshoot with Belkin technical support about 4 times. They were nice, maybe a bit condescending. The fact is that I do not have a second job maintaining my computer and I expect the support to be supportive without making me feel like a dummy. But, those are minor annoyances at best.
Anyway, after the 8 months or so my computer unexpectedly froze and I could not get on my network, yet the wireless networks of my neighbors COULD be found. Huh? I called Belkin and (to their credit) they did not pretend to not know what the problem was. With little hesitation they said the card was defective. I was transferred three times and told they would replace it at no cost. While at this point I did not want any more Belkin products, since they were replacing it at no cost to me...what did I have to lose?
OK, they asked for a credit card number so that if I didn't return my defective card in 20 days they would charge my card $43 and change. That seemed fair. We did this arrangement on a Wednesday afternoon. However, less than two hours later I was looking at my records and saw they already charged me for the card! I called back and said I did not understand...Blekin told me one thing and did another...major pet peeve of mine! I asked them to stop the order and just credit my card. No one asked me WHY, but I didn't care anymore. Just credit me. I was placed on hold while they "undid" the order placed two hours earlier. Grrrrrr.
The customer service person said that he undid the order, but they would have to call me back this afternoon to confirm my cancellation...ISN'T THAT WHAT WE WERE DOING NOW???? Guess who didn't get a call?
I received an e-mail the next day about how to return my defective card after I receive the new one. I e-mailed back that I had cancelled and did and just wanted my credit. No one responded. I e-mailed again on Saturday. No word again.
On Monday I got an e-mail saying that the card already shipped and that there was nothing they could do! I tried to reach this particular customer service person and ...gasp...she was not at her desk! I sent her an e-mail telling her the entire situation and that I would not buy Belkin EVER again.
Never heard back on that. By the way, I was frustrated but not venting in my e-mail. I had legitimate gripes!
I received the card but left it in the box...went and added my defective card and copies of my previous e-mails and mailed it to Belkin...they rec'd it two weeks ago and have yet to credit me. I called cust service a few days ago and gave them my return authorization number, my case number, and the tracking number to prove the cards were rec'd by Belkin. The cust service person even complimented me on my having all the info. AUGH! He said he would send my request to be credited to the return dept and since I had all the info I should see a credit in a couple of days.
No such luck. This isn't about $43. This is about a company that promises one thing and then hangs up the phone and does another. I still have the router, but will be donating that soon. I *did* ask for a company credit in lieu of the card, and that would have been fine, but then it is not transferrable and I am not planning on going anywhere near Belkin products again. I had hoped to donate the credit with the router and maybe someone in need would have better luck.
Forget about it. STAY AWAY. I so wish I had spent a few bucks more for a better company and product. If I could give Belkin zero stars, I would.
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