Showing posts with label poor support. Show all posts
Showing posts with label poor support. Show all posts

9/13/2012

Linksys WRT150N Wireless N Home Router with 4-Port Switch Mimo Review

Linksys WRT150N Wireless N Home Router with 4-Port Switch Mimo
Average Reviews:

(More customer reviews)
This linksys N router is wonderful. It was easy to get up and running on the standard linksys firmware, which I later upgraded to DD-WRT [...]. I used the mini generic v24 beta version first, and then upgraded to the non-mini version, and now I have a FULL featured wireless N router.
One thing to note, DD-WRT reports this router as a WRT300N, so keep that in mind when you make your purchase :)
Other than this, the features are great, the price is right, and it's simply a solid router. Combine this with a gigabit switch and you'll have the best, most affordable home network.

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4/09/2012

Belkin N1 Wireless Router Review

Belkin N1 Wireless Router
Average Reviews:

(More customer reviews)
I had this router for a while now (longer than I could return it for a refund). Very often I cannot connect to web sites that I frequently use. Eventually I did some research and found that this router has a fatal defect - its DNS cache will get corrupted over time. The latest firmware from Belkin does not fix it.
When I initially had problem accessing web sites, I naturally assumed that the web sites could be down or my ISP could have problems. One day when I tried to VPN into my office the VPN could not be connected. I tried to ping my office VPN server and the IP address returned was different from the actual IP. My VPN server was on xx.xx.xx.84 but the PING request indicated xx.xx.xx.4. I then used NSLOOKUP to check various DNS servers, and pin-pionted the error to the Belkin router's DNS cache.
The DHCP server in the Belkin router automatically sets the DNS server address to be those provided by my ISP plus the Belkin's own IP address 192.168.2.1. There is no way to get rid of it. If there is a way to only use my ISP's DNS server the problem could be worked around. Belkin does not provide this option.
The DNS cache corruption problem will cause a lot of mysterious connection problems. If you are not familar with TCP/IP networking technology there is no way to find out what goes wrong. Shame on Belkin to release a product with such a critical defect.

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Connecting the Belkin N1 Wireless Router to your cable or DSL modem lets you share your broadband Internet account with all your networked computers. Now you can exchange documents, share resources, and distribute large video and music files throughout your network within a greater range, at faster speeds. N1 offers the easiest setup ever, and our built-in Network Status Display lets you see your connections working.

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1/01/2012

Belkin F5D8053 N Wireless USB Adapter Review

Belkin F5D8053 N Wireless USB Adapter
Average Reviews:

(More customer reviews)
First, let me say I'm no tech, so my comments are more observational than technical. I bought this unit and the matching Belkin N wireless router because of the range touted by N wireless. I installed the router in the basement of my home to service a desktop which is located on the second floor, at the opposite end of the house from the router. The Belkin N wireless adapter gives me a 4/5 signal strength and moves data at about 78 mbps, even though the signal passes through 3 floors and multiple walls. So, it lives up to the claim of excellent range.
On the downside, once installed, the Belkin program manager was unable to "see" the router, even though the Vista network manager could see it and reported the signal as good to strong. I could not connect to the router using the Vista network manager because of a conflict between the Belkin program manager and Vista. Every time I attempted to connect with the Vista network manager, I got the "blue screen of death" and the computer shutdown. Therefore, if you are using Vista with this product, you must go to the Belkin website and download the driver for Vista and install it. In attempting to resolve this problem, I called Belkin support. That effort proved fruitless as the Belkin support team was unaware that a Vista driver was necessary and that Belkin had such a driver available on the Belkin website. So, Belkin technical support was not helpful in resolving the issue. Thankfully, a call to Dell Support pointed me in the right direction.
Once I loaded the driver, however, the Belkin program manager would not recognize the router. The good news is that the driver removed the conflict and the Vista network manager now allows me to connect to the router and surf the internet.
Bottom line is that the hardware works well but the Belkin program manager was for me at best useless and at worst, a source of trouble.

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