Average Reviews:
(More customer reviews)On the surface, the units have seemed very nice. Love the LCD readouts. But I've now had two units die after 48 hours of operation (under 45% load for 12 hours/day).
The first unit failed spectacularly when I turned my PC on on the 3rd morning of ownership. Spastic flashing / beeping, an F05 error then death (and perhaps a whiff of ozone from something blown inside).
APC support is quick to cross-ship a new unit, without asking for any money on hold. This is a big plus in their favor.
The second unit did something a little different about 48 hours after purchase. It started double-chirping (which is not listed in the manual). There were no LCD error messages, and the voltages and load looked normal. The battery meter showed a full charge. The Building-Fault-Light on the back was not illuminated. I called APC and they had me unplug the unit to see if the battery would kick in. It did not, I lost power to my devices. Then it displayed the same F05 error (which in the manual is a charge fault). Luckily though it did not self-fry.
Called APC, and they'll be sending out a 3rd unit.
After this second one failed, I went and tested my Back-UPS XS 1300 that I bought at the same time as the first unit. It's in my downstairs laundry/server room. Pulled its plug, and it held up just fine.
So, I'll see how the 3rd unit goes and report back and update the rating if it holds up.
UPDATE: APC sent me a refurbished unit for my 3rd unit (2nd replacement). Generally I'd be upset, but felt that since it was refurbished that someone must have at least looked at it to verify it works properly before pushing it out the door. So far so good on this 3rd unit. It held up to both a simulated outage (50% load) and an actual outage (10% load). I've upped my rating from two stars to three (I still can't forgive for the hassle the two faulty devices put me through).
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