Average Reviews:
(More customer reviews)The modem works very well for me. It autoconfigured without a hitch and I was up and running at noticeably faster speeds than with my old Actiontec in a matter of minutes. The trouble is, that in those couple of minutes, the thing had already heated up to a surface temperature of around 110 degrees F! That's warm enough that you could get a reasonable first-degree burn if you left your hand on there for a while. I contacted Zoom to see if this was normal and they were very cordial, but did confirm that this particular model (the X5) runs very hot.
In general, the hotter a piece of electronics runs, the less reliable it will be and the shorter its life span will be. Given this, I decided to return the modem and order a Zoom 5615 to replace it. Their rep assured me it would run cooler, but I'll leave a review on that page, too, when it arrives to see if that verdict is true. (Basically, they're the same modem, but the 5615 doesn't have a built-in 4-port switch, which I don't need anyway since I'm hooking it up to a separate wireless router.)
Update: The 5615 takes longer to heat up, but still runs at a worrisome temperature. It was also significantly harder to set up. If you're willing to take the risk on the heat, the 5660 model X3 Dsl 2/2+ Modem/router/gatew would probably be the best bang for the buck. I wish I'd seen it before I ordered the 5615.
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Zoom X5 2/2+ Retail Modem/ Gate Router/firewall 4-PORT Switch USB E
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