Average Reviews:
(More customer reviews)I telecommute full-time from home and decided to get wireless network gear to allow me to work from anywhere in my house. Based on my previous good experiences with their other products, I decided on a Linksys setup. Setting up the Linksys wireless router was a snap, but unfortunately this "matching" PCMCIA card was not nearly as easy to get working.
Windows ME:
My first few installation attempts were on WinME. The driver installer, on the provided Linksys CD, had problems locating the necessary files it needed to install. The CD was either missing files or the installer was looking in the incorrect folders. Either way, pretty sloppy. Downloading the latest drivers from linksys.com fixed the installation problems. However, I was unable to get the card to make the wireless link with the access point.
Windows 2000:
Frustrated, I switched to the OS I should have installed it on in the first place, Win2k, where the drivers installed with no problems. However, again the card was unable to link with the router.
User Manual:
The manual supplied with the card, at first glance, looks promising. Flipping through, you see quite a few screenshots of their configuration utility (supplied on the CD) and a lot of text. However, I was disappointed and confused once I dug in. The text did little more than label the different configuration utility views and properties in each screenshot, providing little or no explanation for what the setting does and why. I could not even locate an explanation for what the LED's on the PCMCIA card indicated.
The most frustrating aspect of the user manual was the section I needed the most: troubleshooting. The troubleshooting section was a whopping two pages (not front and back) and consisted of three questions.
Linksys Technical Support:
Linksys has 7-day tech support, so I was able to contact them on a Sunday, which was nice. The quality of their technicians is what you would expect - good and bad. I first spoke with a guy for 30 minutes who was little help and, as I later found out, actually gave me some incorrect information. I called back later and managed to get a hold of one helpful technician that took literally 2 minutes to determine the problem and step me through fixing it. I also asked a few basic questions that the manual couldn't answer and the technician acknowledged that the user manual was "embarrassing" and "missing critical setup information".
Summary:
The card works great! While the router sits in my basement, I tote my laptop around the house and am able to work in the living room, back patio, on the 2nd story, etc, and the download/upload speeds are as fast as my desktop, which is cabled directly to the router. Despite the problems I had, I would still recommend the card. If you have trouble configuring it, I would seriously advise skipping the manual and just calling Linksys tech support.
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