Average Reviews:
(More customer reviews)So, these computers rarely break. But they do sometimes break.
If yours breaks, forget about it. Just go buy a new one.
I don't like worrying about my warranties, so although the computer comes with a well-written standard warranty, i purchased
the
$250.00 Protection Plus Warranty Upgrade (Years 1-3) plus i purchased the
$180.00 Toughbook Premier 3 Year Service Upgrade and i also purchased the
$175.00 3-Year On-site Service
My computer broke (i dropped it--not from Six feet, but from about the height of my bedside table...)
Panasonic made me prove the warranty by sending a copy of my sales reciept before they would even talk to me about service.
Then they tried to talk me out of having the on site service, saying it would be faster and easier if i just sent them the computer.
The onsite service guy was nice, but had not been trained on how to fix the Toughbooks, so he took it home with him and sent it to Panasonic.
That was a week ago.
The onsite guy said i should leave my hard drive inside the computer.
He called later and said Panasonic would send me a new computer right away.
Then he called back and said that they would not cover accidental damage...and i should have bought one more warranty...
I pointed out that the warranty covered "non-intential damage"...their representative said that while "non intentional" seems to mean "accidental" it does not mean that "accidental" is covered!
The manager at Panasonic promised to look into my case...but never called me back.
One of my warranties included 'overnight' service.
I was later told that "overnight' means next business night, which, on a Friday, means Monday...but because Monday comes after Sunday, Monday means Tuesday...
Anyway, they have my money, and my computer....and this review.
Click Here to see more reviews about: Panasonic Factory Refurbished CF-29 13.3" Tough Notebook
Click here for more information about Panasonic Factory Refurbished CF-29 13.3" Tough Notebook
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